FREQUENTLY ASKED QUESTIONS
Please read questions below and if you can not find your answer, please send us your question, we will answer you as soon as possible.
A Diagnostic Fee is the break-even cost we have to come out and diagnose any problem you may be having with your residential or light commercial HVAC system. Carolina Comfort Air itemizes the diagnostic fee in order to be upfront and transparent about the true costs of our service, instead of hiding fees by charging more for parts and labor like other companies. Our diagnostic fee covers the time it takes to get to your home or business, gas, auto insurance, liability insurance, and a portion of time it takes to evaluate your HVAC problem.
Almost all major credit cards are accepted by all locations with cash, check, and financing options also available. Payment methods and financing
We accept almost all major credit cards with cash, check, and financing options also available. Payment methods and financing options vary Please contact your for more information.
The SEER (seasonal energy efficiency ratio) is how the efficiency of your heating and cooling equipment is measured. The SEER is the amount of cooling your system will deliver per dollar spent on electricity, as compared to other systems. For example, a 3-ton unit may have a SEER efficiency rating of 13, 14, or 15. The higher the SEER the more efficient the system will be. The SEER rating of any given unit can range anywhere from 13 to 17.
Your heating and cooling systems work incredibly hard to perform their functions. The constant stopping, starting and general operation can wear down any machine. Proper care and maintenance help to keep these systems in optimum condition and ward off malfunction. By scheduling regular maintenance, you can maximize the life of your heating and cooling units and guard against many common equipment failures. Preventive maintenance inspections performed in spring for your AC and fall for your heater can uncover leaks, rust, rot, soot, frayed wires and corroded electrical contacts. Regular maintenance will ensure maximum efficiency and prevent other problems.
Standard filters work to keep your system and its ductwork clean, but they can only do so much to improve indoor air quality. A media air cleaner does a much better job of trapping small particles. It rests between the main return duct and the blower cabinet and will improve dust and particle removal up to seven times more effectively than a standard filter. Upgrading to a pleated media filter will remove everything from dust to airborne viruses from the filtered air. Always choose a filter that matches your blower’s capacity. For optimal efficiency and filtration, we recommend that you replace your disposable filters at least once a month. If you have washable filters, you should clean them once a month during periods of heavy use
We don’t charge anything to give you a replacement estimate. In fact, we will come out and do a full Heat Gain / Heat Loss evaluation on your home to help you determine if your current system is installed and sized correctly-and whether or not you are currently overpaying on your utility bill-all absolutely free of charge.
We have access to almost any brand. We provide five separate guarantees that ensure that if you have a problem, regardless of the name on the system, Urban Mechanical will be there to make it right.
Prices on Freon fluctuate daily, similar to the price for a gallon of gas. We believe in providing a world-class experience to every customer, which means sending a professional to your home to perform a Total Comfort Diagnosis. In most cases, there is a reason why Freon needs to be added, and our diagnosis will pinpoint the cause. We will explain all the solutions, and work never begins without your approval.
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